Basic Mediation Training: Become a Mediator

Learn the mediation process and get startied using the skills of mediation. This course is for anyone involved in conflict management on a personal or professional level. The 40-hour Basic Mediation course is the recommended minimum requirement for, and serves as your foundation to building a career as a mediator in the state of Colorado. You will learn to modify past learned behaviors, develop basic essential skills, and effectively mediate with minimal mentor support through integration of theory and practice, modeling, exercises, and simulations, and self, peer, and instructor evaluation.

Training topics include:

  • Conflict origins
  • Mediation models history
  • Mediator roles
  • Case management and forms
  • Appreciative and empowerment strategies and techniques
  • Interest-based and position-based negotiation
  • Communication "I" messages, active listening and non-verbals
  • Problem-solving, interest-based mediation process
  • Memorandum of understanding (MOU) writing
  • Ethics and diversity
  • Statutes that govern mediation practice
  • Unauthorized practice of law
  • Mediation business and career-next steps

  • The Collaborative, Facilitative and Interest-Based Model™ (CFI) is the heart of Phoenix Strategies, Inc.'s services and training. Not only is this model used to manage conflict, but it can be used in our daily, personal and professional activities. Whether communicating with family, friends or co-workers or negotiating to meet goals, this model can bring about mutually satisfying results for those directly involved. Participants will receive a certificate of completion. CLE credits are available for attorney (40 General and 7 Ethics). Phoenix Strategies, Inc. (PSI) is a dispute resolution business incorporated in 1997 to provide comprehensive, relational and human development training and services. PSI delivers a full array of conflict management services that includes: mediation, conflict coaching, facilitation and conflict management systems design. PSI holds the US Patent and Trademark Office mark of Collaborative Mediator® used for mediator certification for those who demonstrate knowledge and skills in the Collaborative, Facilitative, Interest-Based Model. Additionally, PSI provides mediator internships. PSI mediators have delivered services for cases originating within federal agencies as EEOC, USPS, BLM, TSA, school districts, city and county courts, non-profits and for-profit entities. PSI was founded by Monica Lichetenberger. Monica has holds a Masters in Management and the following certifications: National Association of Conflict Resolution Advanced Workplace Practitioner, Transformative Mediator™, Collaborative Mediator®, Conflict Dynamic Profile™, and Mediators Association of Colorado Professional Mediator.

    Dates:May 4-8, 2020 Check for other dates
    Meets:Mon.- Fri., 8:15AM-4:45PM Begins 05/04
    Location:CFU LOWRY: Near 1st & Quebec
    You could save $15.00 on this course by becoming a member of CFU Membership

    Notes:CFU and Phoenix Strategies are monitoring guidelines for group meetings in response to Covid-19. The training will be conducted through live interactive webinar if in person meetings are not advised.

    There are still openings remaining at this time.


    A valid credit card will be required for payment. Please have your card information ready.

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