Basic Mediation Training: Become a Mediator (Online)

Learn the mediation process and get started using the skills of mediation. This course is for anyone involved in conflict management on a personal or professional level. The 40-hour Basic Mediation course is the recommended minimum requirement for, and serves as your foundation to building a career as a mediator in the state of Colorado. You will learn to modify past learned behaviors, develop basic essential skills, and effectively mediate with minimal mentor support through integration of theory and practice, modeling, exercises, and simulations, and self, peer, and instructor evaluation.

Training topics include:

  • Conflict origins
  • Mediation models history
  • Mediator roles
  • Case management and forms
  • Appreciative and empowerment strategies and techniques
  • Interest-based and position-based negotiation
  • Communication "I" messages, active listening and nonverbals
  • Problem-solving, interest-based mediation process
  • Memorandum of understanding (MOU) writing
  • Ethics and diversity
  • Statutes that govern mediation practice
  • Unauthorized practice of law
  • Mediation business and career-next steps

  • The Collaborative, Facilitative and Interest-Based Model™ (CFI) is the heart of Phoenix Strategies, Inc.'s services and training. Not only is this model used to manage conflict, but it can be used in our daily, personal and professional activities. Whether communicating with family, friends or co-workers or negotiating to meet goals, this model can bring about mutually satisfyin g results for those directly involved. Participants will receive a certificate of completion. CLE credits are available for attorney (48 General). Phoenix Strategies, Inc. (PSI) is a dispute resolution business incorporated in 1997 to provide comprehensive, relational and human development training and services. PSI delivers a full array of conflict management services that includes: mediation, conflict coaching, facilitation and conflict management systems design. PSI holds the US Patent and Trademark Office mark of Collaborative Mediator® used for mediator certification for those who demonstrate knowledge and skills in the Collaborative, Facilitative, Interest-Based Model. Additionally, PSI provides mediator internships. PSI mediators have delivered services for cases originating within federal agencies as EEOC, USPS, BLM, TSA, school districts, city and county courts, non-profits and for-profit entities. PSI was founded by Monica Lichetenberger. Monica has holds a Masters in Management and the following certifications: National Association of Conflict Resolution Advanced Workplace Practitioner, Transformative Mediator™, Collaborative Mediator®, Conflict Dynamic Profile™, and Mediators Association of Colorado Professional Mediator. NOTE: This course will be offered via Zoom. Register now for the class and then the day before class the instructor will send you the link to attend the class. Look for an email with "CFU Zoom class: Basic Mediation Training" in the subject line. A good internet connection and a computer or device with a camera and mic are needed and a printer for the materials.

    Dates:August 16-20, 2021 Check for other dates
    Meets:Mon.-Fri., 8AM-5PM Begins 08/16 (MT)
    Location:ONLINE: Via Zoom
    You could save $0.00 on this course by becoming a member of CFU Membership
    Notes:Class time is in MT. This very interactive class will be presented via Zoom. There is constant interaction, visual and audio, so that everyone is present at all times similar to a classroom setting. The instructors are able to share their screens so that you see the powerpoint presentation, along with the other students. Look for an email from your instructor with the subject line CFU Zoom class for the link. Be ready to log on and join the meeting 5-10 minutes prior to the class start time each day so you will be ready when class begins. If you have trouble using the link, just go to, click "Join a Meeting" and enter the meeting ID provided in the instructor's email.

    There are still openings remaining at this time.


    A valid credit card will be required for payment. Please have your card information ready.

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